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1.
Why are your prices lower than in U.S.?
A. The medication in Canada is less expensive
than in U.S. for a number of reasons. The Canadian government regulates what
pharmaceutical companies can charge. Additionally, the Canadian dollar
conversion rate is very attractive to the U.S. dollar.
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2. Do I need a prescription?
A. Before placing an order, you must have a
valid prescription issued by a physician licensed to practice medicine in the
United States.
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3. Are all American medications
available?
A. Not all drugs available in the United States
are available in Canada.
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4. What is the difference
between a Brand name medication and a Generic medication?
A. A generic drug is a medication for which the
original manufacturer has lost patent protection. The generic drug is the exact
same medication as the original brand name drug, simply made by another
company. Due to strict regulations on the generic drug industry, these drugs
must provide the same therapeutic effect as the brand name drug.
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5. How large a supply of my
medications can I buy?
A. You may only order as much as your U.S.
Physician prescribes for you. Additionally, all prescriptions are limited to a
maximum of a ninety (90) day supply.
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6. Are the drugs I will receive the
same quality as the drugs that I buy in the U.S.?
A. Many of the drugs you will receive from
Canada will actually come from the U.S. Others are manufactured in Canada by
the Canadian division of these U.S. companies. Understand that Canada, like the
U.S. has exceptionally high pharmaceutical standards. All drugs (including
generics) manufactured in Canada are under the most stringent Canadian
government regulations.
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7. Do you accept insurance plans?
A. Unfortunately, we do not currently accept
U.S. insurance plans because pharmacy and doctor services are rendered in
Canada.
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8. How long will it take to
process my order?
A. For new customers, provided accurate
information is submitted and the order has been received by Best-Meds.com,
approximately 14 business days are necessary (this includes order processing,
doctor verification and pharmacy review as well as shipping and handling of
prescription items). For existing customers this time is less than 10 days
after we receive your order request. This assumes that the order request had
all necessary information, requested drugs are in stock and the postal carrier
delivers your order on time.
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9. What information is needed
so that my order will be processed as fast as possible?
A. It depends.
If you are a new customer we’ll need from
you the following:
a) Completed, signed and dated the New Patient Profile and Order Form
b) Completed, signed and dated Customer Consent Agreement page of the
form
c) A copy of your Prescription.
If you are an existing customer and ordering a Refill
we’ll only need a completed the Existing Patient Form to be
Mailed or Faxed to us.
If you are an existing customer and ordering a New
Medication we’ll only need a completed the Existing Patient
Form and your New Prescription, all to be Mailed or Faxed
to us.
No other information is needed unless there has been a change in your address,
health, in the strengths or quantities of the medications you’re taking,
or in the method of payment (in which case updated information must also be
provided). Once all refills have been fulfilled, it will be necessary to provide
a copy of the new refill prescription issued by your U.S. Doctor. As in
the case of your initial order, a Canadian Physician will then review and
approve your prescription under his or her Canadian license.
Please check "HOW TO ORDER"
page for more information.
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10. Do I get charged a
shipping fee for every prescription?
A. You get charged one shipping charge per
delivery, not per prescription. It is in your best interest to send multiple
prescriptions at the same time. We reserve the right to limit the number of
prescriptions to one address.
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11. How is my order packaged
and shipped?
A. The prescription drugs are packaged in
sealed containers conforming to the highest safety guidelines and shipped via
the postal service to your home or office.
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12. What is your privacy
policy?
A. All patient information is kept strictly
confidential and used only by Best-Meds.com, it’s affiliated Canadian
pharmacy and Canadian Physician only for the purpose of prescription
dispensing.
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13. How are
initial orders different from refill orders?
A. When ordering refills, no other information
is needed unless there has been a change in your address, health, in the
strengths or quantities of the medications you’re taking, or in the method of
payment (in which case this information must also be provided). Just phone in
for the refills, your prescriptions are not automatically sent.
Once a prescription has expired, it will be necessary to provide a copy of the
new prescription issued by your U.S. doctor. As in the case of your initial
order, a Canadian physician will then review and approve your prescription
under his or her Canadian license.
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14. How do I send Best-Meds.com my prescription?
A. You can save time by having your doctor’s
office fax it directly to us at 1-866-982-9542. If not you can mail or fax the
prescription to us directly.
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15. Why can I buy certain generic drugs from Canada that are
not available in the U.S.?
A. Because of differences in the patent laws
between the U.S. and Canada, generic versions of certain U.S. brand name drugs
are produced in Canada that are not available in the U.S.
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16. Who makes Canadian generic drugs and are they safe?
A. The generic drugs produced in Canada are
subject to the same strict approval and regulation as brand name drugs – and
are used by millions of Canadian citizens on a daily basis. The manufacturers
of these generic drugs are large and well-respected companies. They include
Apotex, Novopharm and Genpharm.
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17. Can I buy Valium, Tylenol 3 & other similar
medications?
A. No. We can not legally ship any narcotics,
controlled substances, or habit forming medications into the U.S.
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18. Can I buy medications without using a credit card?
A. Yes. Best-Meds.com offers another payment
option to order your prescriptions using only a money order. While we believe
it is important to be able to offer this service to our customers, please note
that using a money order may add several days to the total time required to
process your order.
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19. Can I send back prescriptions I quit using?
A. No. Unfortunately, it is not legal to send
prescriptions back. Always make sure you plan to continue taking a specific
medication before you reorder.
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20. Why do I need to fill out a medical profile/waiver and
method of payment form?
A. As part of your free service, we review
your profile to make sure it is safe for you to take the medications you are
ordering. We also need your authorization to give us permission to ship you.
These forms only have to be signed when we initially set-up your account.
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21. What guidelines does Best-Meds.com follow in filling
prescriptions?
A. Once your prescription from your U.S.
doctor, along with your completed forms ,
have been received by our affiliated Canadian pharmacy, a Canadian doctor will
review your medical history and approve your prescription under his or her
Canadian license. Your prescription will be filled as written. The name and
strength as written on the prescription will be dispensed.
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22. How much time should I give before I phone in for refills?
A. You should always leave a minimum of 2-3
weeks before your refills are due.
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| Best-Meds.com website is intended to increase awareness of
health information and does not suggest any diagnosis or treatment. This
information is not a substitute for individual medical attention. See your
health care professional for medical advice and treatment. Best-Meds.com
disclaims all representations and warranties, including for example warranties
of merchantability and fitness for a particular purpose. By purchasing through
Best-Meds.com you authorize us to act as your purchasing agent. In addition,
Best-Meds.com does not represent or warrant that the information accessible via
this site is accurate, complete or current. Price and availability information
is subject to change without notice. Best-Meds.com will not be liable for
damages arising out of or in connection with the use of this site. This is a
comprehensive limitation of liability that applies to all damages of any kind,
including (without limitation) compensatory, direct, indirect or consequential
damages, loss of data, income or profit, loss of or damage to property and
claims of third parties. Best-Meds.com is an administrative corporation. It
does not prescribe or dispense any medications, which is always done by a
registered pharmacist.
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Questions regarding
your order?
 $5 Off First Order! Give operator Best-meds Promo code 1886 before placing order and save even MORE!
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Copyright© 2007
Best-Meds.com. All rights reserved. FDA's general position: The FDA, due to the current state of their regulations, has taken the position that virtually all shipments of prescription drugs imported from a Canadian pharmacy by a U.S. consumer will violate the law. Orders for Controlled Substances will be referred to and dispensed by a licensed U.S. pharmacy, as we do not ship controlled substances into the U.S. |
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